Refund policy

Last updated: May 19, 2026

We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help.

1. Easy Returns

• You can return most new, unused items within 30 days of delivery for a full refund.
• Please make sure items are in their original packaging and in the same condition as when you received them.
• Some items, like personalized products or digital downloads, cannot be returned.

2. Refunds

• Once we receive your return and check it, we’ll email you to confirm your refund.
• Approved refunds will be credited to your original payment method within 7–10 business days.
• Please note: shipping costs are usually non-refundable, unless we sent you the wrong item or it arrived damaged.

3. Exchanges

• Want the same item in a different size or color? Simply return the original item and place a new order.

4. Damaged or Defective Items

• If your order arrives damaged or defective, contact us within 7 days of delivery.
• We’ll make it right by sending a replacement or issuing a full refund at no extra cost to you.

5. How to Start a Return

• Email us at hello@fivelle.shop with your order number, item name, and reason for the return.

          Business address: 119 Sentinel Rd, North York, ON M3J 3G7, Canada
          E-mail: hello@fivelle.shop
          Phone number: +1-3088993845

• We’ll provide instructions and a return address.

We’re committed to making this process as smooth as possible. Thanks for shopping with us!