Shipping policy

Last updated: May 19, 2026

We want your order to arrive safely and on time. Please read our Shipping Policy carefully.

1. Shipping Areas

  • We currently ship to addresses within Canada only.
  • International shipping may be available in the future; please contact us for details.

2. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Methods and Delivery Time

  • We use trusted carriers such as Canada Post, FedEx, or UPS.
  • Standard shipping typically takes 3–10 business days, depending on your location.
  • Expedited shipping options are available at checkout for an additional fee.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and chosen shipping method.
  • Any customs duties, taxes, or import fees for orders outside of Canada (if applicable in the future) are the responsibility of the customer.

5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.
  • Please allow 24 hours for tracking updates to appear.

6. Damaged or Lost Packages

  • If your order arrives damaged, contact us within 7 days of delivery.
  • We may ask for photos of the damaged item and packaging to process a replacement or refund.
  • While we take care to ensure delivery, we are not responsible for delays caused by the carrier or events beyond our control.

7. Changes to Shipping Information

  • Please ensure your shipping address is accurate.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Legal Compliance

  • This Shipping Policy is compliant with Canadian federal and provincial laws regarding shipping, delivery, and consumer protection.
  • Nothing in this policy limits your legal rights as a consumer under Canadian law.

9. Contact Us

      Business address: 119 Sentinel Rd, North York, ON M3J 3G7, Canada
      E-mail: hello@fivelle.shop
      Phone number: +1-3088993845